Refund and Returns Policy

Return Policy
TEXCON BD values customer satisfaction and strives to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a return policy under the following conditions:

Return Eligibility:

• Items must be returned within 7 days of the delivery date.

• The product must be unused, unworn, unwashed, and in its original packaging with tags intact.

• Returns must include the original receipt or proof of purchase.

• Items that are damaged, altered, or not in their original condition will not be eligible for return.

Non-Returnable Items:

• Customized or personalized items.

• Undergarments, innerwear, or any hygienic products.

• Discounted, clearance, or final sale items.

• Products that have been used or show signs of wear and tear.

Return Process:

1. Initiate a Return – Contact our customer support at [Your Contact Email/Phone] within the return period.

2. Approval & Instructions – Once approved, you will receive instructions on how to send the item back.

3. Return Shipping – Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Inspection & Refund – After receiving the returned item, we will inspect it and process the refund or exchange accordingly.

Refund Policy:

• Refunds will be processed within 7-10 business days after the return is received and inspected.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchange Policy:

• Exchanges are subject to stock availability.

• If the requested exchange item is unavailable, a refund will be processed instead.

Defective/Damaged Products:

• If you receive a defective or damaged item, please contact us within 24 hours of delivery with photos as proof.

• We will arrange a replacement or refund after verifying the issue.

For any return or refund inquiries, please contact TEXCON BD at:
📞 [+880 171093 5844]
📧 [azad.texconbd@gmail.com]
📍 [Your Physical Address, if applicable]

We appreciate your trust in TEXCON BD and are committed to providing quality products and services.